Return Policy
Thank you for using the EDB eServices.
Payments made through the EDB eServices platform relate to electronic services provided by the Sri Lanka Export Development Board (EDB). Please read this policy carefully before making any payment.
No Return Policy
EDB eServices include digital or administrative services such as registrations, certifications, event participation, and other electronic submissions. As these services are delivered electronically or processed immediately upon payment, payments made are non-returnable and non-transferable once the transaction is successfully completed.
Reporting Discrepancies
If you encounter any issue or discrepancy related to your payment or service delivery (such as duplicate payment, incorrect service selection, or transaction error), it must be reported to the EDB Helpdesk within 24 hours of the transaction, along with reasonable supporting evidence (e.g., screenshots, receipts).
Refund Conditions
Refunds will only be considered under the following exceptional circumstances:
- The payment was made in error due to a system malfunction or technical issue verified by EDB.
- The requested service cannot be provided by EDB due to unavoidable circumstances.
- The customer cancels a service request before EDB has initiated processing.
- The service charges, commission charges and processing charges are non-refundable.
In such cases, 85% of the total payment amount will be refunded to the customer. The remaining 15% will be retained to cover administrative and transaction processing costs.
Refund Process
Approved refunds will be processed through cheque payments within 14 working days from the date of approval.
Contact Information
For refund requests or payment-related inquiries, please contact:
Sri Lanka Export Development Board (EDB)Email: edb@edb.gov.lk